Frequently Asked Questions

A Residential Treatment Home is a licensed home in Oregon for up to five adults who live with serious mental illness and need support with daily living. These homes are licensed and regulated by the Oregon Health Authority, and staff are on site around the clock. Melrose Residential is a home of this kind.

Melrose Residential is for adults age 18 and older who live with serious mental illness and whose needs fit what our home can support. The Administrator reviews each person's information and takes part in a screening meeting before deciding whether an admission is a good fit.

Five. Each resident has a private bedroom.

Melrose is in Portland, Oregon. To protect residents' privacy, we do not publish the home's street address on this site.

Not yet. We are pending licensure as a Residential Treatment Home with the Oregon Health Authority. We plan to open in Summer of 2027, and each step is posted on our updates page.

Not at this time. You can join our interest list to hear when we are close to opening.

Please don't send referrals or client information through this website.

Use the Join the interest list button at the top of any page. We will contact you with updates. Joining the list does not guarantee placement.

Once we are licensed, admission begins with a referral and a review of the person's information. The Administrator decides whether the person meets our admission criteria and takes part in a screening meeting. Each new resident receives an orientation. You can read more on our Admissions page.

Admission follows six steps: reach out, share information, screening, our decision, review the agreement, and move in. A referral can come from a family member, a case manager, a hospital, or a county program.

Costs and payment are explained on our Admissions page. We will share more details as we get closer to opening.

In general, residential mental health care in Oregon is often paid for through the Oregon Health Plan, with authorization through a coordinated care organization (CCO) or county mental health program. Our cost and payment page explains where to start.

Referrals will be made with our referral packet, which will be posted on our referral packet page. Each step after a referral is described on our admissions page.

A direct admissions contact will be listed before we open. For now, send questions through our contact form for referral partners.

We will tell you directly. Another setting may be a better match. Our guide to the types of residential mental health settings in Oregon and our resources page can help you look at what else is available.

Yes. Every resident has a private bedroom with a lockable door.

Days follow a regular rhythm, with meals, medication support, and activities at set times. Within that, each person has a say in their own schedule. You can see a typical weekday on A Day at Melrose.

Residents have three nutritious meals each day and can get food and snacks at any time. Menus are planned at least a week ahead and take residents' preferences into account. We accommodate religious and vegetarian preferences, and a resident on a special diet ordered by a medical provider receives meals planned for it.

Yes. Residents take part in activities in the home and in the community, and each person chooses what to join.

Visitors are welcome during waking hours. We ask visitors to respect residents' privacy and quiet hours.

Phone and video calls with family are part of daily life at the home.

Yes. Staff provide medication support following our written procedures and the training they complete. A resident's prescriber decides on their medications.

Melrose does not employ therapists or psychiatric providers on staff. Residents can keep their own providers, and for residents who want it, we arrange for outside providers to visit the home at scheduled times each week. Our staff coordinate with case managers, prescribers, families, and other community partners.

A service plan describes a resident's goals and the support they receive. It is written with the resident, and the Administrator signs it or assigns staff to do so.

With the resident's agreement, families stay informed about care and daily life. Families can raise a question or concern at any time.

Residents can change their mind about sharing information at any time.

Staff call 911 when needed and contact the Administrator. Residents are offered medical attention whenever they need it.

Residents' rights are reviewed with each person at move in. They include a private bedroom with a lockable door, access to food at any time, privacy, and the right to raise a concern without retaliation. You can read more on our Mission and Values page.

Anyone can tell any staff member or raise it at a house meeting. A resident can also file a formal grievance. The Administrator meets with the resident within five days and gives a written decision with information about how to appeal. Urgent grievances receive a written response within 48 hours.

Residents can also contact the Oregon Health Authority at any time, without talking to us first.

No. Residents and families can raise a concern without fear of retaliation.

House meetings bring residents and staff together to talk about meals, activities, and how the home runs.

The home is led by its owner and a Facility Administrator, who is named on our licensing application. Care workers are on site around the clock, and shift leads guide each day and second shift.

Staff complete orientation and required training before they start, including CPR and First Aid and HCBS training, and pass an approved Oregon criminal background check.

Yes. We are hiring a Facility Administrator, Shift Leads, Care Workers, and Overnight Care Workers. Choose a role on our Careers page and complete its application. Positions are contingent on licensure and opening.